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Delivering Quality Products and Services

Our Commitment

We provide our customers with high-quality products and services. Failure to maintain quality standards could disappoint our customers, create liability for Hexcel and damage our reputation. Every Hexcel plant maintains a customized quality system and a goal of on-time delivery with zero defects.

How We Act with Integrity

  • Foster a culture that encourages innovation to improve the quality and safe manufacture of our products.
  • Make sure that everyone in a work area understands their role in meeting Hexcel quality requirements and standards.
  • Report concerns about quality immediately.
  • Ignore or deviate from quality controls, processes, and procedures, or take shortcuts that could sacrifice quality and our ability to meet our or our customer’s specifications.
  • Fail to disclose and document a known or suspected defect in our products.
  • Misrepresent or falsify any quality or production record.

Integrity in Action

We are behind schedule for the quarter and are under pressure to increase production. Can we alter a few manufacturing steps to speed things up?

When looking at a change to a production process, we want to be sure we do not compromise our work environment or product quality. As for quality, follow the quality standards and specifications for the related product. Also, go through the required approval steps, which sometimes involve customer notification and/or approval. If you have an idea for a process improvement, take it to your manager or your site quality leader. As a team, determine whether the change is workable and consistent with Hexcel’s quality standards and customer requirements.

Resources

Local Site Quality Manuals
Hexcel Global Business Manual

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